What are some examples of robotic assistance in UAE hotels
Introduction
Several hotels in the UAE are leveraging robotic technology to enhance guest experiences and improve operational efficiency. Here are some notable examples:
Concierge and Guest Services
Atlantis Hotels are exploring AI technology to
Capture guest feedback
Suggest personalized on-site activities based on guest preferences
Implement a blockchain system for seamless payments and loyalty program support
Room Automation
Shangri-La Hotel, Abu Dhabi has implemented an advanced Guest Automation System that:
Automatically adjusts room temperature when occupancy status changes
Provides operational data on staff response times and energy savings
Reduces manual errors by hotel staff
Food and Beverage Services
Tanuki restaurant in Dubai uses a robot host to:
Attract and engage guests
Offer discount coupons
Enhance the overall dining experience
Housekeeping and Maintenance
While not specific to UAE hotels, the industry is exploring robotic solutions for:
Room cleaning and disinfection
Delivering amenities to guest rooms
Luggage storage and handling
Check-in and Check-out
Some UAE hotels are implementing automated systems for
Self-service kiosks
Mobile check-in options
Digital key systems allowing guests to use smartphones as room keys
Conclusion
By incorporating these robotic and AI-powered solutions, UAE hotels are aiming to streamline operations, enhance guest experiences, and position themselves at the forefront of hospitality innovation.
